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AI Outcome Story
Canadian Multinational Energy Distribution Company Reduces Response Time to 7 Seconds Through AI-Powered Virtual Assistant
Outcome Powered By:
Vertical
Utilities
AI Solution Type
Conversional AI
Outcome
AI Assistant powers HR transformation and revolutionizes support all while surpassing expectations in user satisfaction and efficiency
Challenge
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Scaling Challenges: The rapidly growing energy company's HR department is struggling to manage a large influx of employees and contractors.
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Reduced HR Capacity: High call volume (over 100 calls daily) burdens HR staff with routine inquiries, limiting their time for critical tasks.
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Streamlining HR: A new solution was needed to automate responses to common employee inquiries, streamlining access to relevant data.
Solution Process
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Automating HR: The company's initial internal solution for automating HR inquiries proved ineffective, leading them to explore external conversational AI platforms for a more user-friendly virtual assistant.
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Fast Track to Efficiency: The full bots development lifecycle management capabilities and a no-code platform minimized the learning curve aiding quick deployment.
Solution Details
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The energy major adopted a no-code platform to develop an HR support virtual assistant. It hosts 100+ FAQs and also covers 50+ dialog flows that address several ways in which a conversation between the user and the bot can flow.
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The solution offers 24/7 access through integration with popular web portals and Microsoft Teams channels allowing employees the ability to access anywhere